How to Minimize Human Error in the Hotel Front Office
GuestPro Malaysia
The front office plays a central role in daily hotel operations. It’s where first impressions are formed, guest data is handled, payments are processed, and communication flows between departments. With so many responsibilities happening at once, Hotel Human Error is almost unavoidable but it doesn’t …
How to Prevent Your Hotel from Phishing Attacks
The hospitality industry is becoming increasingly digital. From online reservations and payment processing to cloud-based property management systems, technology has made hotel operations faster and more efficient. However, this digital shift also comes with a growing risk: Hotel Phishing and Hotel Scam attacks. Many hoteliers …
Hotel Renovation: What Hoteliers Need to Know
A well-planned hotel renovation can be the turning point that elevates your property’s performance and guest satisfaction. Beyond improving aesthetics, a renovation strengthens your brand positioning, extends your asset’s lifespan, and keeps your property competitive in a fast-evolving hospitality landscape. For hoteliers, understanding what, when, …
Boost Your Hotel’s Peak Season With Smart Staffing
Managing a hotel during peak season can feel like a balancing act. As bookings surge, operations must remain seamless while maintaining high service standards. This is where hotel season staffing becomes a strategic advantage. By hiring skilled seasonal employees at the right time, hotels can …
Hotel Photography: Elevating Guest Perception and Bookings
In the world of hospitality, where first impressions often happen online, hotel photography plays a vital role in shaping guest decisions. Long before travelers set foot in your lobby, their perception of your property is influenced by the images they see across your website, OTAs, …
How to Start a Small Hotel Business
Starting a small hotel business can be a rewarding venture, offering both financial benefits and the opportunity to create a unique guest experience. However, it requires structured planning, market research, and strategic execution. Here are the key steps how to start a small hotel business. …
6 Best Practices to Improve Hotel Efficiency
Hotel is a very service-oriented business. The key to hotel business success isn’t only in a satisfying guest experience but also in the hotel efficiency in terms of good operations. Good operational efficiency can help hotels increase profitability, reduce costs, and improve overall guest satisfaction. …