Hotel CRM & Marketing System

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Hotel CRM & Marketing System

Hotel CRM & Marketing System

Check-in Online, Guest Preference, Guest Feedback, Guest Segmentation & Marketing (Campaign & Guest Journey)

GuestPro Revenue Booster is built to help hotels increase revenue and reduce commission costs for maximum profit

To grow hotel revenue, one fundamental step matters most: managing your guest data well. With the right customer data management, you can understand your guests on a more personal level, segment them properly, know what they like, when their birthday or a special day falls, and use these personal details to deliver more personalized service and more relevant offers, creating bigger sales opportunities.

GuestPro Revenue Booster’s “Hotel CRM & Marketing System” technology solution is a real answer to how important customer data management is, and a technology solution for maintaining ongoing relationships with guests, helping increase hotel revenue and reduce sales commission for maximum profit.

Hotel CRM Marketing System

Check-In Online

Capture all your guests' important personal data (address, phone number, email) to strengthen your customer database, automatically flowing straight into your hotel system.

Guest Preference

Guest preference data, when complete, helps you understand your guests more deeply, things like food and beverage preferences, holiday activities, and other personal details.

Guest Feedback

It helps you gather guest review data early, before they leave a review on any online channel connected to your hotel.

Guest Segmentation

It automatically helps you segment your hotel's customer database, whether by repeat guests, country, or travel purpose such as honeymoon, family, or business trips.

Marketing Campaign

Send promotions or relevant information tailored to each customer segment's preferences. You can also attach your hotel's booking engine link or upsell offers to help convert these email/WhatsApp marketing messages into transactions.

Guest Journey

Even better, your hotel can build an automated Guest Journey via email or WhatsApp with this technology solution. For example: an automatic message when a guest books, a confirmation message a few days before check-in, an automatic message after check-in with detailed hotel service information, or a thank-you message after check-out.

All in One Integrated Tourism Solution Platform for Malaysia

Built with a Commitment to Continuous Innovation
GuestPro Cloud PMS

Ready for Integrated Power

With GuestPro, every integrated solution becomes faster, easier, and more convenient

GuestPro Cloud PMS

Supports every part of your daily operations, covering front office, point of sale, logistics, and accounting. The best hotel management application for your business.

GuestPro Cloud POS

A complete, accurate, easy, and reliable cloud-based restaurant software solution, the right choice to manage and grow your restaurant business.

GuestPro Channel Manager

Helps minimize overbooking with automatic price and room availability updates across OTAs, simple and effective.

GuestPro Booking Engine

Makes it easy for guests to check prices, availability, and book rooms, one of the essential tools for increasing direct bookings. Connected with Google Free Booking Links.

CRM & Marketing System

Online check-in solution and a complete CRM, from customer segmentation to automated messages via email or WhatsApp after booking, at pre-check-in, check-in, and check-out.

GuestPro Website Builder

Makes it easy for hotels to have an elegant, informative, and SEO-friendly website to promote and share hotel information effortlessly.

Upsell Booking System

A booking system for add-on services such as spa, transport, restaurant, activities, or other offerings for selected guests, helping maximize hotel revenue and improve guest experience.

Membership & Loyalty Program

Reward your guests with attractive perks through your hotel’s membership and loyalty program.

Interested to Learn More About GuestPro Platform?