Hotel AI and Its Impact on the Hospitality Industry
GuestPro Malaysia
Artificial intelligence is no longer a futuristic concept in hospitality. Today, Hotel AI is actively reshaping how hotels operate, communicate with guests, and drive revenue. From front desk automation to smarter pricing strategies, AI is helping hoteliers work more efficiently while delivering better guest experiences. …
Rack Rate Hotel: A Complete Guide for Hoteliers
In hotel revenue management, understanding pricing structures is essential to profitability and guest trust. One of the most fundamental concepts is the Rack Rate Hotel, which serves as the baseline for all pricing strategies. For hoteliers, mastering rack rate helps create clarity, consistency, and confidence …
Hotel Rate Parity: What Hoteliers Need to Know
In today’s highly competitive hospitality industry, pricing consistency is vital to guest trust and revenue strategy. One key concept shaping distribution management is Hotel Rate Parity. For hoteliers, understanding rate parity is critical to managing relationships with online travel agencies (OTAs), protecting brand reputation, and …
Hotel Renovation: What Hoteliers Need to Know
A well-planned hotel renovation can be the turning point that elevates your property’s performance and guest satisfaction. Beyond improving aesthetics, a renovation strengthens your brand positioning, extends your asset’s lifespan, and keeps your property competitive in a fast-evolving hospitality landscape. For hoteliers, understanding what, when, …
Boost Your Hotel’s Peak Season With Smart Staffing
Managing a hotel during peak season can feel like a balancing act. As bookings surge, operations must remain seamless while maintaining high service standards. This is where hotel season staffing becomes a strategic advantage. By hiring skilled seasonal employees at the right time, hotels can …
How SOP Hotel Improves Efficiency and Quality
In the fast-paced world of hospitality, consistency and efficiency are crucial. Guests expect the same high level of service every time they visit, regardless of who is on duty. This is where sop hotel—or Standard Operating Procedures—plays a fundamental role. Well-designed SOPs help hotels maintain …
Understanding Overtourism and Its Impacts on Small Hotels
In recent years, hotel overtourism has become a growing concern across the global hospitality industry. While it may seem like a positive sign when hotels are fully booked, the long-term effects can be far from ideal. For small and independent properties, overtourism can strain staff, …
Understanding Hotel Experiential Travel & Its Segmentation
In recent years, experiential travel has reshaped the way people explore destinations. Guests today seek more than comfort and convenience—they crave authentic connections, personal growth, and emotional engagement during their stays. For hotels, this shift represents both a challenge and an opportunity to rethink their …
Hotel and Resort: What Makes Them Different?
In hospitality, understanding the difference between hotel and resort is crucial for designing the right guest experience. Although both types of accommodation serve the purpose of providing lodging, they cater to different guest expectations, experiences, and operational strategies. For hoteliers, distinguishing between the two helps …
Hotel Service Recovery: Turning Guest Complaints into Loyalty
In hospitality, even the most well-run hotels encounter problems. What sets successful hotels apart is how they respond. Hotel Service Recovery is the process of addressing guest issues quickly and effectively to ensure satisfaction and maintain loyalty. For hoteliers, mastering service recovery is a crucial …